Order Placement and Acceptance
1.1 By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products, as well as all shipping and handling charges and taxes as may be applicable. Shipping charges are calculated after applying all discounts. This is the default process with Shopify websites.
1.2. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge within 7-10 days of such transaction. We will attempt to contact you if all or any portion of your order is cancelled.
1.3. Wellie reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Wellie also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from Wellie for the purpose of engaging in a commercial sale of the same product(s) to a third party.
Shipping Policy
2.1.1. We strive to deliver products purchased from Wellie in excellent condition and in the fastest time possible.
2.1.2. Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.
2.1.3. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected / redelivered to any other address in any circumstance.
2.1.4. The selected product will be delivered only in the city it is mentioned as “available” on this website.
2.1.5. Wellie shall not be held responsible for damage of products after delivery.
2.1.6. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
2.1.8. We do not deliver products outside India currently.
Delivery
3.1 All orders placed on Wellie are dispatched through other courier partners such as Delhivery, Blue Dart, DTDC, Porter etc. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and Whatsapp.
3.2 Change of Address for Delivery: You can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.
Damage During Transit
4.1 Kindly reach out to us for pilferage / leakage / tempering within Forty Eight (48) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below pointers:
* Please do not use the item for which the claim is being raised.
* You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
* The snapshots of the packet and other boxes (if any). Try to cover the sides which look tampered/damaged.
4.2 The refund for prepaid / Cash on delivery orders will be done after the investigation. You may not be liable for a refund if he/she falls in any of the scenarios stated below:– Failure to provide adequate information about the case.– Failure to provide snapshots of the packet and box (if any).– If a pilferage / leakage delivery was received, claims must be made the same day.– You must not dispose of the packaging for 3 – 4 days post-delivery. We might need to pick-up your packaging for investigation at our end.
Cancellation Policy
5.1. Cancellation by the Customer
After placing an order, in case you want to cancel your order, you can easily do so until it has not been processed or shipped by us and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible. We will not be able to cancel those orders that have been already processed and shipped.
5.2. Cancellation by Wellie
While our endeavour is to ensure that every order that has been successfully placed with Wellie, there are some situations in which we may have to cancel the order(s). some of the situations that may result in your order being cancelled include (but not limited to):
* Limitations on quantities available for purchase;
* Inaccurate or insufficient address;
* Product no longer available or temporarily out of stock;
* Inaccuracies or errors in product pricing or information.
*Cancellation due to payment failure.
We will contact you within 2 business days of such cancellation and give you the option to exchange / refund / cancel the order based on your convenience.
Disclaimer
We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.